GIA Return and Exchange Policy

How do I return a product?

For information on returning a product, please contact Customer Service at 1-800-421-8161, 1-760-603-4200, or email

What if I received the wrong product?

If you feel that you have received the wrong product, please contact Customer Service at 1-800-421-8161, 1-760-603-4200 or email

What is the return policy?

You may return a product(s) within thirty days after receipt. Return insured by UPS, postal service, or freight prepaid to GIA. Returned products must be complete in original package and in new condition. GIA reserves the right, in GIA’s sole discretion, to accept or deny a return and/or apply a restocking charge. Your payment will be refunded or credited to your credit card account within seven to ten business days. Refunds for subscriptions are pro-rated based on the number of issues remaining. No returns or refunds will be given for orders shipped after 31+ days. Please note that shipping and freight charges are non-refundable. For refused shipments, the customer is responsible for any return shipping costs, customs fees or surcharges that may apply.

Please contact GIA’s Customer Service at 1-800-421-8161, 1-760-603-4200 or email Monday through Friday, from 8:00 a.m. to 5:00 p.m. Pacific Time for a return authorization number prior to returning any item.

Include your return authorization number or your repair order number on the address label to:

GIA Customer Service
Return Authorization Number:_____________
The Robert Mouawad Campus
5345 Armanda Drive, MS #50
Carlsbad, CA 92008

Exchanges must be sent back in their original shipping containers or packaging with freight collect to GIA. Upon receiving your returned item, please allow five business days to complete the transaction and have your replacement order shipped.