SSL Volusion Secure Site. Click to verify.

Return to Help Index
International Shipping
Can all products be shipped internationally?
  Not all products can be purchased for shipments to locations outside the U.S. through this site. Please contact our Sales Department at 800-421-8161 ext. 4200 for suggested methods of shipment and shipping charges. All orders outside the U.S. are shipped by either UPS, FedEx, U.S. Postal Service, or via an Air Freight Forwarder at your request. For points not served shipments will be sent by U.S. Postal Service, FedEx, or Air Freight Forwarder. GIA reserves the right to choose the most effective shipping method.

GIA is not responsible for shipping, insurance, handling, customs house broker fees, VAT, GST, import duties, local taxes, or any other charges related to the shipment and import of merchandise.
Do you ship to my country?
  Unless stated in the product description, GIA will ship the product to any location.
When will my order ship and what are my shipping charges?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page.
What is the return policy?
  Please contact GIAís Customer Service at 1.800.421.8161 or 1.760.603.4200 for a Return Authorization number prior to returning any item. Items returned without a Return Authorization number will be refused.

You may return goods within fifteen days after receipt, along with your purchase invoice. Return insured by UPS, postal service, or freight prepaid to GIA. Returned goods must be complete in original package and in new condition. We reserve the right to apply a restocking charge. Your payment will be promptly refunded or credited to your credit card account. PDF purchases are non-refundable. Refunds for subscriptions are pro-rated based on the number of issues remaining.

Mark your Return Authorization number or your Repair Order number on the address label to:
GIA Customer Support
The Robert Mouawad Campus
5345 Armada Drive, MS #50
Carlsbad, CA 92008